Returns and Refunds Policy

Independence | Mobility | Dignity

Delivery Information And Timeframes

Comfort Discovered uses Australia Post for the delivery of all orders within Australia. (Couriers can be arranged in the Sydney Metro Area)

Orders will be dispatched promptly once payment has been processed. It is our objective to have all orders dispatched immediately upon receipt of order/payment. Backorders will be advised to customers.

If for some reason Comfort Discovered can not fulfil your order you will be notified and refunded in full.

Australian Orders
Australian orders will be delivered via Australia Post and customers should allow up to 7-10 days for delivery. Domestic postage and handling charges are calculated as per Australia Post, using their application.

International Orders

The costs of the postage will be calculated by comfort discovered who will contact the customer to notify the costs and arrange for payments to be made.
We request that you allow up to 20 days for standard international delivery.

30 Days Money Back Guarantee

Stocking only the best brands of products, we stand behind every product that we sell and our 30 Day Money Back Guarantee proves it!

Damaged or Defective Goods

We will replace or refund any damaged or defective items at no charge. Please phone or email us before sending the product back to us as some manufacturers prefer to deal directly with the customer.

Incorrect Items Ordered

We will issue a full refund for items ordered incorrectly by customers if notified immediately. The item(s) must be returned to Comfort Discovered unopened and in the original packaging. Please send the returnable items to PO Box 3161 Asquith NSW Australia 2077. If for whatever reasons you are unhappy with your order, you can return the goods in its original condition, without any damage and usage, properly packed to us and we will issue a refund for the cost of the product.

If for some reason Comfort Discovered can not fulfil your order you will be notified and refunded in full.
For more information, please contact us at info@comfortdiscovered.com.au